Welcome to Essenceaura, your premier online destination for luxury perfumes and cosmetics. By accessing or using our website (essenceaura.uk) and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our platform. If you do not agree with any part of these terms, you must not use our website or services.
1. Who We Are and What We Offer
1.1 Essenceaura is a UK-based company specializing in the sale of luxury perfumes and cosmetics. Our registered office is located at 46 Dallas Road, London, and we are registered in England and Wales under company number +44 7492935457 . Essenceaura operates as the sole owner and seller of all products listed on our online store.
1.2 Essenceaura is fully responsible for all products sold on our platform. We ensure that all perfumes and cosmetics meet high-quality standards and comply with applicable laws and regulations. As the owner of the store, Essenceaura guarantees the authenticity, safety, and legality of all products.
1.3 These Terms of Service (T&Cs) govern your access to and use of the Essenceaura online store, including all services offered through our platform. By using our website, you agree to these terms, regardless of whether you have a client account.
2. Definitions
In these T&Cs, the following terms shall have the meanings set out below:
- Buyer: Any natural person or legal entity purchasing products on the Essenceaura online store for non-commercial purposes.
- Store: The Essenceaura website (essenceaura.uk) where customers can purchase perfumes and cosmetics directly from Essenceaura.
- Products: All perfumes and cosmetics sold on the Essenceaura online store. Unless otherwise specified, products are brand new and sourced directly from authorized suppliers.
- Services: The services offered by Essenceaura to facilitate your shopping experience, including secure payment processing, customer support, and order management.
- User: Any person or entity accessing the Essenceaura online store, whether or not they have a client account.
3. Creating a Client Account
3.1 To create a client account on Essenceaura, you must provide a valid email address and create a password. By creating an account, you agree to these T&Cs and confirm that you are at least 16 years old. If you are between 16 and 18 years old, you must have the consent of a parent or legal guardian to use our services.
3.2 You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your account, you must immediately change your password and notify EssenceAura by contacting our customer support team.
3.3 Each user is allowed only one client account. If your account is closed by EssenceAura, you may not create a new account without our explicit permission.
4. Rules of Use
4.1 You agree to provide accurate and complete information when using the EssenceAura online store. This includes ensuring that your account details are up to date.
4.2 You must not:
- Harass, defame, or make discriminatory remarks about other users.
- Attempt to access other users’ accounts or personal information.
- Use automated methods (e.g., bots, scrapers) to collect data from the store.
- Reproduce, modify, or distribute any content from the EssenceAura website without our prior written consent.
4.3 EssenceAura reserves the right to suspend or terminate your account if you violate these rules or engage in any activity that disrupts the store.
5. Services and Pricing
5.1 EssenceAura offers the following services to users:
- Access to our online store and a secure client account.
- Secure payment processing through trusted providers.
- Customer support for order-related issues.
5.2 All prices listed on the EssenceAura online store are in GBP and include VAT (where applicable). Shipping costs, if any, will be displayed at checkout.
5.3 EssenceAura is responsible for the quality, safety, and legality of all products sold on our platform. We guarantee that all products are authentic and sourced from reputable suppliers.
6. Payment
6.1 Payments on the EssenceAura online store are processed through secure payment providers, including credit cards and PayPal payment options. EssenceAura does not store your payment information.
6.2 Discount codes and promotional offers may be available for use on the store. These codes are subject to specific terms, including expiration dates and restrictions on combining multiple codes.
6.3 If you choose to pay in installments, the terms and conditions of the payment plan will be provided by the payment service provider before you confirm your order.
7. Closing Your Account
7.1 You may close your EssenceAura account at any time by contacting our customer support team or through your account settings. Account closure will take effect within 30 days, provided there are no outstanding orders or warranties.
7.2 EssenceAura reserves the right to close your account if you violate these T&Cs, become inactive, or refuse to accept updates to these terms. We will notify you by email before closing your account.
7.3 Before your account is closed, you must transfer any remaining balance in your virtual wallet to your bank account. After closure, you will no longer be able to access the store or use our services.
8. Contacting EssenceAura
8.1 For general inquiries or complaints about our services, you can contact EssenceAura’s customer support team at +44 7492935457 or by filling out the contact form on our website.
8.2 For issues related to a specific order (e.g., product quality, delivery, warranties), you can contact EssenceAura directly through your client account or by reaching out to our customer support team.
9. Liability
9.1 EssenceAura makes every effort to ensure the availability and functionality of our online store. However, we are not liable for any damages resulting from your inability to access or use our services.
9.2 As the owner and seller of all products on our platform, EssenceAura is fully responsible for the quality, safety, and legality of the products. We guarantee that all products are authentic and comply with applicable laws and regulations.
10. Personal Data
10.1 EssenceAura processes your personal data in accordance with our Privacy Policy and Cookie Policy, which are available on our website. By using our services, you consent to the collection, storage, and use of your personal data as described in these policies.
11. Applicable Law and Dispute Resolution
11.1 These T&Cs are governed by English law. Any disputes arising from these terms or your use of the EssenceAura online store will be resolved in accordance with English law.
11.2 In the event of a dispute, we encourage you to contact EssenceAura’s customer support team to seek an amicable resolution. If the dispute cannot be resolved, you may involve a consumer mediator or take legal action through the courts of England and Wales.
12. Changes to These Terms
EssenceAura reserves the right to update or modify these Terms of Service at any time. We will notify you of any significant changes by email or through a notice on our website. Your continued use of the EssenceAura online store after such changes constitutes your acceptance of the updated terms.
13. Contact Information
If you have any questions about these Terms of Service, please contact us at:
EssenceAura
46 Dallas Road , London
+44 7492935457
essenceaura77@gmail.com
Thank you for choosing EssenceAura. We look forward to providing you with an exceptional shopping experience for luxury perfumes and cosmetics.
